TCR Engineering Services
In order to better engage with clients, business process services today must deliver value through operational efficiency, productivity, and transactional quality. To ensure this, service providers are now proactively engaging in bringing transformation to their clients' business by continuously improving operational processes, executing six sigma projects, adopting lean practices, and deploying value stream mapping. In addition, businesses are fast implementing process enablement tools for efficient task allocations, operation monitoring, and reporting service levels. Technology-led automation of business processes, especially those executed by process associates, can go a long way in improving accuracy, productivity, and customer experience - but it is an opportunity that has largely been overlooked.