Integrated Service Management Forges Link Between IT and Business Value

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Provided by: IBM
Topic: Big Data
Format: PDF
IBM believes that smarter service management strategies can help IT executives obtain a holistic understanding of the services IT delivers; link those services to activities most likely to provide value to the business; and measure those services using metrics that are meaningful to chief executive officers, chief financial officers and other C-level executives. In implementing these strategies, CIOs can also often gain a better understanding of where to best invest IT funds to provide competitive differentiation for their companies.
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