Integrating a Data Quality Perspective Into Business Process Management
The purpose of this paper is to conceptualize Data Quality (DQ) in the context of Business Process Management and to propose a DQ oriented approach for business process modeling. The approach is based on key concepts and metrics from the data quality management domain and supports decision-making in process re-design projects on the basis of process models. The paper applies a design oriented research approach, in the course of which a modeling method is developed as a design artifact. To do so, method engineering is used as a design technique. The artifact is theoretically founded and incorporates DQ considerations into process re-design. Furthermore, the paper uses a case study to evaluate the suggested approach.