Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution

Provided by: Dell Software
Topic: CXO
Format: PDF
You Really CAN Speed Help Desk Problem Resolution

It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest Software white paper, see how integrated network monitoring expedites the resolution of help desk problems and relieves the burden of users, administrators and help desk personnel.


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