Integrating Total Quality Management And Supply Chain Management: Similarities And Benefits

The purpose of this paper is to comprehensively review, contrast and compare the similarities and to identify potential benefits between Total Quality Management (TQM) and Supply Chain Management (SCM). An extensive overview of the concepts and themes of TQM and SCM are examined from the literature and are compared to explore how definitions of TQM and SCM, goals, origin, practices, development stages, focus, tools, scope and integration of these concepts and themes could help them in their integration and also listed some of the potential benefits of TQM and SCM from present literature survey. It was found that TQM and SCM have common goals: Strengthening organizational competitiveness and customer satisfaction, but their approach are different.

Provided by: Aligarh Muslim University Topic: Data Management Date Added: Oct 2010 Format: PDF

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