Managing Freedom of Information (FOI) requests at times can be costly, complicated and lengthy. In 2011/2012 there were 24,764 FOI requests - an increase of 4.9% for Australian Government ministers and agencies. This translates to $41.719 million in reported cost, 14.9% increase in cost on the previous year.
FREES is designed for government agencies to track and respond to FOI requests with client self-service capabilities, workflow automation, reporting and operational dashboards. The FREES solution is a result of CSC and EMC's global experience in public sector organisations, and is configured to directly support the 2011 revisions to the Australian FOI ACT.
This whitepaper provides an in-depth view about the benefits of deploying FREES.