Introducing the Journey Excellence Score (JES)

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Provided by: NICE nexidia
Topic: Tech & Work
Format: PDF
The Journey Excellence Score (JES) delivers on the promise of omnichannel analytics by combining hundreds of attributes from multi-touchpoint interactions with customer satisfaction survey responses and sentiment scores to evaluate the quality of the end-to-end customer journey.

See how JES can help you predict the likelihood of negative outcomes, quantify the quality of your customer journeys company-wide, and uncover specific areas to improve the customer experience.
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