Introducing the Journey Excellence Score (JES)

The Journey Excellence Score (JES) delivers on the promise of omnichannel analytics by combining hundreds of attributes from multi-touchpoint interactions with customer satisfaction survey responses and sentiment scores to evaluate the quality of the end-to-end customer journey.

See how JES can help you predict the likelihood of negative outcomes, quantify the quality of your customer journeys company-wide, and uncover specific areas to improve the customer experience.

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Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Resource Details

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Provided by:
NICE nexidia
Topic:
Tech & Work
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