University of Indianapolis
Business Process Management (BPM) technology has become an important instrument for supporting complex coordination scenarios and for improving business process performance. When considering its use, however, enterprises typically have to rely on vendor promises or qualitative reports. What is still missing and what is demanded by IT decision makers are quantitative evaluations based on empirical and experimental research. This paper picks up this demand and illustrates how experimental research can be applied to technologies enabling enterprises to co-ordinate their business processes and to associate them with related artifacts and resources.