The aged care industry is going through enormous disruption. Regulatory changes have seen funds for community care or at-home services, which were previously distributed through care providers, being issued directly to customers. Then there’s the shift in customer expectations since baby boomers entered the market.
They expect services to be delivered on their terms, which has led to innovative new business models where care workers and customers can contact each other directly through websites.
Learn how SAP Success Factors worked with IRT to transform their HR practices.