IS/IT Investment Evaluation and Benefit Realization Practices in Taiwanese SMEs

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Provided by: Edith Cowan University
Topic: SMBs
Format: PDF
This paper investigates the practices of IS/IT benefits and evaluation, critical success factors and the degree of satisfaction with the adoption of IS/IT investments in Business-To-Business Electronic Commerce (B2B-EC) by the Small and Medium-size Enterprise (SME) sector in an emerging economy - Taiwan. The survey reveals that the respondents had relatively high usage of IS/IT investment evaluation methodology and low usage of IS/IT benefits realization approaches. In addition, these methodologies or approaches were generally not used widely and effectively within these organizations. Moreover, only a quarter of the respondents were satisfied with their IS/IT investments in B2B-EC.
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