IT and Business Process Performance Management: Case Study of ITIL Implementation in Finance Service Industry

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Provided by: University of York Students' Union
Topic: Big Data
Format: PDF
Although Information Technology (IT) is taking significant role in businesses with its innovating and supporting potential, it seems that it is least understood company asset. Successful organizations manage IT function in much the same way that they manage their other strategic functions and processes. This in particular means that they understand, manage and systematically measure the quality of IT performance. They are doing so by engaging in IT Governance and IT Audit activities. In recent years there are number of world-wide used standards and best practices in IT process management area such as CobiT and ITIL, which helps management to measure the IT performances.
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