It-Enabled Strategic-Level Agility and Firm Performance: Service Versus Manufacturing Industry
This paper investigates the organizational value of IT-enabled strategic capabilities in specific industry settings. The authors propose a theory-based model of positive relationships among IT resources, strategic-level agility, and firm performance. The model also proposes the relative values of the strategic-level agility in service and manufacturing industries. Survey data of medium to large-size enterprises in the United States were used to validate the model. The results indicate that the role of strategic-level agility in leading to firm performance is more significant in manufacturing industry than in service industry.