IT Project Environment Factors Affecting Requirements Analysis in Service Provisioning for the Greek Banking Sector
The research undertaken within a Greek IT organization specializing in service provisioning to the Greek banking sector discusses the various aspects of a number of identified environment factors within five distinct IT projects which affect the requirements analysis phase. Project Management (PMBOK Guide 4th ed.), IT Service Management (ITIL v3) and Business Analysis framework practices applied to the various IT projects are highlighted in regard to improved activity execution. Project issue management, stakeholder management, time management, resources management, communication management and risk management aspects are presented.