IT Service Excellence Tool Kit
The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations.
From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service agreement, a client onboarding checklist, a help desk incident management flowchart and more.
Subscribe to the Data Insider Newsletter
Learn the latest news and best practices about data science, big data analytics, artificial intelligence, data security, and more. Delivered Mondays and Thursdays