ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

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This policy describes guidelines your organization can follow to track, process and decommission IT equipment. From the policy: SUMMARY An organization’s IT hardware inventory constitutes a significant capital investment in order to perform company operations. Because hardware represents a critical asset and often holds organizational data, it is important for the company to track each ...

Whether an infection is the result of a disgruntled employee, hardware vulnerability, software-based threat, social engineering penetration, robotic attack or human error, all organizations must be prepared to immediately respond effectively to such an issue if the corresponding damage is to be minimized. Because even the best protected networks become infected, all organizations must have ...

Every operating system should be appropriately secured, especially end user workstations which often contain or permit access to company data and upon which most employee job duties are based. To get the maximum security protection out of your Windows 10 deployments follow this checklist from TechRepublic Premium. Also included in this checklist: Security solutions Product ...

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

Hardware inventory policy

Malware response checklist

Checklist: Securing Windows 10 systems

Cloud data storage policy

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

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