ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.

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Internet of Things devices serve a number of useful applications, such as environmental, asset or inventory monitoring/control, security functions, fitness devices and smartwatches. There is an array of IoT functions for both consumer and business purposes, but determining the total cost of ownership and the return on your enterprise investment in a widespread or large-scale ...

No matter where in the world an enterprise operates, politics is going to play a major role in the lives of its employees. Depending on the country and the current political situation, it’s possible for affiliations, candidates and political parties to become a driving passion in your workforce. While an actively engaged workforce taking interest ...

The importance of diversity and inclusion in any given organization cannot be overstated. It establishes a level playing field, brings together people with different backgrounds, perspectives, traditions and ideas and enriches company culture by ensuring fairness and tolerance. This helps build a more effective and collaborative workforce which enables the business to run in a ...

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

Enterprise IoT calculator: TCO and ROI

Employee political activity policy

Diversity and inclusion policy

Development lifecycle policy

ITIL® 2015 and Beyond: Six Trends Driving the Increased Importance of the Service Desk

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