Enterprise Management Associates
A great deal has been written by this and other analysts about the transitioning of "Traditional' service management capabilities to meet the more dynamic and versatile requirements of cloud computing, as well as IT's even broader need to become more business-responsive in relevant and measurable ways. One of the keystones of service management has been and remains effective service modeling. - linking service and infrastructure interdependencies. This is because service modeling holds the promise of delivering insight into physical service interdependencies dynamically, while linking them with logical interdependencies, such as SLA guarantees, "Technical owners" and "Service consumers."