Keyless Room Entry & the Guest Experience

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Provided by: Intelity
Topic: Enterprise Software
Format: PDF
The hospitality industry has actively been searching for and investing in various methods of modernizing the guest experience as guests have increasingly begun to place value on more personalized stays. The check-in process has been of particular interest for innovation because of its significance as one of the first interactions between the hotel and the guest. In fact, the hotel check-in and out processes were found to be signi­ficant contributors to overall guest satisfaction levels in eight different global markets, ranking above food and beverage quality and hotel services in nearly each.
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