KISS - Knowledge-Intensive Service Support for Agile Process Management

Provided by: RWTH Aachen University
Topic: Data Management
Format: PDF
Business process management has been very successful for structured processes with the objectives of process optimization, quality management, implementation of business information systems, or workflow management. Automating business processes especially in the tertiary sector is still a challenge as they are normally knowledge intensive, little automated but compliance relevant. To meet these requirements the paper at hand introduces the KISS (Knowledge-Intensive Service Support) approach: modeling knowledge intensive services by enriching business rules semantically and linking rules to processes.

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