Knowledge, Intelectual Capital and Quality Management as Well as Balanced Scorecard Lead to Improved Competitiveness and Profitability

Provided by: University of Kragujevac
Topic: Data Management
Format: PDF
From the contemporary change management paradigm and new knowledge-based economy, the authors emphasize the impact of advanced managerial tools. As evidenced in practice, simultaneous implementation of several management approaches, concepts and methods brings about more integral corporate success. They advocate integration of up-to-date approaches, Knowledge Management (KM) and Intellectual Capital Management (ICM) as well as Balanced Score Card (BSC) under the "Conceptional umbrella" of quality management, i.e. Quality Management System (QMS) and Total Quality Management (TQM).

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