Leveraging Attention Scarcity to Improve the Overall User Experience of Cloud Services
Applications for mobile devices are increasingly relying on cloud services to provide content and offload data processing tasks. Traditionally, web-based systems have been optimized to improve response time. Touch sensitive screens and the various sensors of mobile devices allow for better instrumentation, enabling providers to obtain more honest signals on how users utilize a service and learn about their behaviors. This paper introduces an architecture that explores honest signals to determine a few user behaviors, e.g. the tendency to perform multiple tasks at a time, change focus, and expect fast response from a service.