Leveraging the Always On Support Experience for IT Transformation

This IDC white paper outlines the importance of support services in IT environments. IT organizations are now required to support everything from legacy systems and storage to virtualized configurations and cloud-based computing in complex, heterogeneous environments. The increasingly critical role of vendor-supplied external support services is discussed and highlighted in addressing these emerging IT environments going forward.

Provided by: Hewlett-Packard (HP) Topic: Social Enterprise Date Added: May 2012 Format: PDF

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