Live Chat in Support Environments

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Provided by: LogMeIn BoldChat
Topic: CXO
Format: PDF
Abstract: Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations use live chat to engage with prospects and customers, metrics used to measure live chat success in support engagements and why organizations believe live chat helps them to achieve their business goals.
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