Loss from Legacy: Management challenges of legacy contact center systems

Provided by: Genesys
Topic: Tech & Work
Format: PDF
In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty. Traditional TDM and PBX-based infrastructures are being eclipsed by IP solutions (SIP) that offer more, yet cost less. This infographic highlights the main issues caused by the loss from the maintenance of legacy infrastructure.

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