Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when evaluating contact center vendors. Choose your report!
Whether you have a small, midsize or large contact center, Genesys can help you deliver effortless omnichannel customer experiences at scale – in the cloud, hybrid and on-premises.