MailOfMine - Analyzing Mail Messages for Mining Artful Collaborative Processes

Provided by: Istituto Nazionale di Statistica
Topic: Big Data
Format: PDF
For a long time, formal business processes (e.g., the ones of public administrations, of insurance/ financial institutions, etc.) have been the main subject of workflow related research. Artful processes are informal processes typically carried out by those people whose work is mental rather than physical (managers, professors, researchers, engineers, etc.), the so called \"Knowledge workers\". In this paper, the authors propose the MailOfMine approach, to automatically build, on top of a collection of email messages, a set of workflow models that represent the artful processes laying behind the knowledge workers activities

Find By Topic