Queensland Treasury Corporation
Process is perennial. Within any business activity or enterprise it is crucial that the variable of \"Operational efficiency\" is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM) is the term used to encapsulate a process-driven approach to attaining enterprise operational efficiency. Despite BPM being ranked as top priority by organizations, current status of BPM research suggests a gap of addressing present industry demands.