Managing Conflict Resolution In The Office

Provided by: Institute for Management Excellence
Topic: Software
Format: HTML
All conflict comes from people taking things personally. This happens when they operate from the animal brain. The only way to stop conflict is for one or both people to switch to their human brain and look at the situation objectively. Since you are dealing with mostly animal brains (in a conflict situation), it is helpful to use animal training tactics, which are all about reinforcing and strengthening certain behaviors.

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