Managing Costs and Performance of IT in Business Groups: Towards a Performance Measurement Model for Global Insurance Business Groups

Provided by: AIS Electronic Library (AISeL)
Topic: Enterprise Software
Format: PDF
According to Chief Operating Officers (COOs) and Chief Information Officers (CIOs) of leading insurance business groups, the utilization of economies of scope and scale are essential key success factors for achieving strategic cost and performance advantages. In the area of information technology, achieving these advantages requires appropriate IT governance mechanisms like IT performance measurement. Most recent IT performance measurement systems show a very specific scope and are not capable of providing a holistic evaluation of IT performance.

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