University of Coimbra
Data Quality Management (DQM) gains importance due to the increasing amount and diversity of data as well as data's critical impact on organizational success. Enterprise Resource Planning (ERP) systems, which are used in most manufacturing and service organizations, provide a platform for data integration. The information-intensive insurance sector, with its complex products and distribution structure, underlies an unprecedented number of mergers and acquisitions as well as numerous regulations. Despite these specific characteristics and entailed data quality issues, there is a lack of sector-specific research of how ERP systems are used for DQM.