University of Bradford
Business processes specify key activities in an organization, some of which can be automated. It is often the case that replication of activities across such processes occurs and failure in identifying such replication results in organizational costs. To minimize this risk and optimize organizational re-sources, in this paper, the authors characterize variability in business process and propose an approach to manage such variability. The characterization of variability relies on the paper of industrial-strength applications in the Human Resources domain.