Large organisations are undergoing significant changes to working environment and procedures due to increased competition, compliance, globalisation and a knowledge-based economy. Consequently, IT has been required to adopt a more business-centric approach to service delivery that underpins the activities of virtually every business function.

Leveraging a single solution to seamlessly extend the service management approach commonly used within the IT department into other key areas of the business such as human resources, operations and facilities can deliver tremendous business value and efficiencies.

Download this solution brief to learn more.