Maximize the investment in Customer Experience with Contact Center as a Service (CCaaS) (Dutch)
Leading companies are already benefiting from the breakthrough results and new opportunities of CCaaS.
With rapidly growing markets, the leading companies know what they need to innovate and differentiate every point of contact with the consumer. Thanks to the cloud, any organization can use CX solutions that previously only were available to large multinationals. To enhance the flexibility and diversity of CCaaS, with access to everything from SMS and chat, video, self-service, artificial intelligence to tools for cooperation, you can not go anymore. With CCaaS, it is static, complex, and expensive on-premise contact center behind us for good!
The future success of organizations on the frontline of customer interactions is going to be determined by being able to deliver the dynamic, highly personalized, seamless customer journeys that customers expect today.
Whether you want to contact customers or improve teamwork: the Genesys PureCloud platform has the power and flexibility to come true.
If you are still in doubt about CCaaS or are at the beginning of the journey, this is a ‘go to’ guide for everything around CCaaS.