Measuring and Analyzing German and Spanish Customer Satisfaction of Using the IPhone 4S Mobile Cloud Service

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Provided by: Creative Commons
Topic: Cloud
Format: PDF
In this paper, the authors present the customer satisfaction analysis for measuring popularity in the mobile cloud, which is an emerging area in the cloud and big data computing. Organizational Sustainability Modeling (OSM) is the proposed method used in this paper. The twelve-month of German and Spanish consumer data are used for the analysis to investigate the return and risk status associated with the ratings of customer satisfaction in the iPhone 4S mobile cloud services. Results show that there is a decline in the satisfaction ratings in Germany and Spain due to economic downturn and competitions in the market, which support their hypothesis.
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