Measuring Customer Satisfaction: Evidence from Digital Library

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Provided by: Growing Science
Topic: E-Commerce
Format: PDF
An electronic/digital library is concentrated on collection of digital objects including scientific journals, books, etc. along with techniques for organizing, storing and retrieving the necessary files and media contained in the library collection Digital Libraries (DLs) are usually maintained by individuals, firms, or affiliated with established physical library buildings or organizations, or with academic institutions. The electronic content of most digital libraries could be stored locally, or accessed remotely through computer networks. This paper presents an empirical investigation on user's satisfaction based on the expectation disconfirmation paradigm theory.
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