Eindhoven University of Technology
Operational processes leave trails in the information systems supporting them. Such event data are the starting point for process mining - an emerging scientific discipline relating modeled and observed behavior. Whereas an event log describes example behavior of the underlying process, a process model aims to describe an abstraction of the same process. Models may be descriptive or normative. Descriptive models aim to describe the underlying process and are used for discussion, performance analysis, obtaining insights, and prediction.