Reed Business Information
The global scale and distribution of companies have changed the economy and dynamics of businesses. Web-based collaborations and cross-organizational processes typically require dynamic and context-based interactions between people and services. However, finding the right partner to work on joint tasks or to solve emerging problems in such scenarios is challenging due to scale and temporary nature of collaborations. Furthermore, actor competencies evolve over time, thus requiring dynamic approaches for their management. Web services and SOAs are the ideal technical framework to automate interactions spanning people and services. To support such complex interaction scenarios, the authors discuss mixed service-oriented systems that are composed of both humans and software services, interacting to perform certain activities.