Perceptions of customer experience and service offered differ from customers to sellers.
While sellers’ rate experience offered at more than 4 out 5, purchasers’ rate experience offered at 3 out of 5. Why the disconnection?
- Service represents 90% of the perceived sales value.
So, How can we improve customer experience then? How can your IT adapt to react and server costumers better?
This Infographic is analysing the crucial characteristics that a modern ERP system should have to improve customer satisfaction.