The role of IT has evolved from the role of infrastructure administrator to a driver of enterprise services with the challenge of supporting and enabling other areas of the business to drive business value. Just imagine the depth of service and functionality required by IT extended to every part of the business. By better integrating departments,
such as facilities, around the many touch points that business processes flow across, IT can help facilitate enhanced, faster and more cost-effective operations – and consequently provide better alignment between what one department needs and another delivers.