MSP COVID-19 Playbook – Chapter 5: Optimizing Operational Efficiency

In the previous chapters, Connectwise extensively covered the ins and outs of remote workforce, including how to set up, secure, and optimise it for your business and your customers’ businesses.

Then Connectwise covered strategies and tactics for managing cash flow in a crisis.

Now, let’s take a look at how to maximise operational efficiency by establishing accountability within your team, managing outcomes, and the consequences of not putting systems and processes in place that empower your employees to deliver excellent customer service no matter what’s happening in the world.

Studies show that more than half of MSPs today know there’s room for operational improvement in their business.

In fact, about 40% don’t consider themselves anywhere near having optimal efficiencies in their organisation.

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