MSP COVID Playbook - Chapter 1: Enabling & Optimizing a Remote Workforce

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Provided by: ConnectWise
Topic: Digital Transformation
Format: PDF
As the COVID-19 pandemic has forced your business and almost all your clients to go remote, enabling and optimizing a remote workforce is key to ensuring everyone can continue to work. Enabling a remote workforce has become an unexpected hero as many businesses and MSPs shift to working from home. Within this chapter, you’ll find resources and tips to help you prepare for a fully remote workforce to limit the Silos of Chaos that may arise and ensure you and your clients remain productive and profitable through this crisis.

Throughout this chapter, you’ll learn best practice processes for deploying, servicing, and optimizing a remote workforce to assist with:
  • Managing multiple clients for a remote workforce
  • Assisting clients in setting up a remote workforce
  • Ensuring you are operating an efficient remote workforce
  • Utilizing best practices for managing and connecting with your remote workforce
  • Continual optimization as remote working becomes the new normal
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