MSP COVID Playbook - Chapter 5: Optimizing Operational Efficiency

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Provided by: ConnectWise
Topic: Virtualization
Format: PDF
It’s critical to invest your time, energy, and focus into efforts that drive continuous improvement and optimization. Building on top of the best practices you’ve carefully put in place ensures you’re running as efficiently as possible during a time of sweeping change.

Let’s take a look at how to maximize operational efficiency by establishing accountability within your team, managing to outcomes, and the consequences of not putting systems and processes in place that empower your employees to deliver excellent customer service no matter what’s happening in the world.
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