International Journal of Computer Applications
In this paper, the authors try to represent the importance of communication and interaction between an organization and its clients. Cloud CRM (Customer Relationship Model) is a dynamic application that is developed with latest technologies in order to mark a remarking presence of CRM process. This is built as a web application for both the customer and clients. Cloud CRM has exceptional features like employee management system to manage employees in an organization, leads management system which is built for extensive leads generation, payroll management system for managing salaries, inventory management system, bulk SMS and bulk e-mail facilities for notifications and campaigning and Interactive voice response with virtual numbers facility for the organization.