On Business Process Model Reviews
In process reviews, domain experts validate the model against reality. In general, reviews are conducted in an iterative manner. Better reviews can build consensus faster and save iterations, i.e. time and money. In an exploratory study, student clerks were asked to provide feedback to models from their domain. In this paper, the authors report on the study and the review performance. They explore typical issues raised in reviews and derive implications for practitioners and further studies.