Technische Universitat Clausthal
For the integration of systems across enterprise boundaries, the application of Web service technology and the Service-Oriented Architecture (SOA) paradigm have become state of the art. Here, the management of the quality delivered by third party services is crucial. In order to achieve high service quality, requirements therefore need to be initially specified using Service Level Agreements (SLAs), which are later on monitored during runtime. In case of SLA violations, appropriate countermeasures have to be executed.