On Leveraging Business Processes to Deal with Critical Success Factors
Envisioning Business Process Management (BPM) as a management discipline bridging business and IT together brings certain advantages to enterprises. However, most research on BPM tackles process modeling by analyzing operational aspects and modeling corresponding workflows. Although additional aspects might be regarded, e.g. organizational and decisional aspects, current research on BPM only have limited support for enterprise strategy aspects. This paper researches methods and techniques for capturing and modeling Critical Success Factors (CSFs) for enterprises, and making them manageable assets in business processes.