On the Path to Digital Process Automation: A Spotlight on Financial Services

Provided by: IBM
Topic: Digital Transformation
Format: PDF
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers.

In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customer facing processes and digitizing operational processes.

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