Ontological Services Level Agreement (SLA) Model and Its Application in Cloud Computing Environment

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Provided by: University Press
Topic: Cloud
Format: PDF
Service Level Agreement (SLA) is a contractual agreement that has been established between the members of Community of Practice (CoP) that consists of the service provider and the recipient for a specific application of services based on its allocating and sharing resources as services in cloud computing. This agreement is an outcome that based on negotiation process will be identifying and describing the SLA that has been offered by the service provider or ownership of the cloud to their respective recipients. The resource allocation engagement or what the authors called as RaaS are including the software (Software as a Service - SaaS), infrastructure (Infrastructure as a Service - IaaS), and platform (Platform as a Service - PaaS).
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