Opinion Ana Data Mining of Customer Feedback Data on the Web
The advent of web 2.0 and social media content has stirred much excitement and created abundant opportunities for understanding the opinions of the general public and consumers toward social and political movements, strategies, campaigns, and product preferences. Many new and exciting social, business -related research questions can be answered by analyzing the evens, comments and responses expressed in various blogs, forums (such as Yahoo, Google, etc.), social media and social network sites (including YouTube, Face book.), virtual worlds (such as second life), and tweets (Twitter).