Optimizing for Change Using Remote Support

This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support al Level 1. It will also show how remote support can help relieve some of the pressure on frontline analyst.

Subscribe to the Daily Tech Insider Newsletter

Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Get It Today

Provided by:
LogMeIn Rescue: Topic:
Tech Industry: Format:
PDF

Get It Today

Find By Topic

Quality assurance refers to the processes being used to manage the project and to build the deliverables. This is in contrast to quality control, which refers to the activities used to create the deliverables. Because you are not responsible for the creation of the deliverables (quality control), you need to be comfortable that the outsourcer ...

The list of advantages to cloud computing include lowered operational costs, greater technological flexibility and the ability to rapidly implement new systems or services. Gains in business continuity are an especially noteworthy attraction to cloud services, which operate via remote systems that remain running in the event of a local disaster, such as a hurricane ...

Business intelligence and data analytics give tech decision makers a clearer idea of how well their companies are running and whether they’re meeting goals. Because BI incorporates data from across the enterprise — revenue operations, sales, supply chain and logistics — its insight is beneficial in areas such as customer profiling, customer support and market ...