Optimizing for Change Using Remote Support

This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support al Level 1. It will also show how remote support can help relieve some of the pressure on frontline analyst.

Resource Details

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Provided by:
LogMeIn Rescue
Topic:
Tech Industry
Format:
PDF