Optimizing for Change Using Remote Support

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Provided by: LogMeIn Rescue
Topic: Tech Industry
Format: PDF

This HDI Toolkit is a series of practical "how-to" instructive job aids designed with the IT service management practitioner in mind. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support al Level 1. It will also show how remote support can help relieve some of the pressure on frontline analyst.

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