Organizations Need to Be More Dynamic to Solve Business Imperatives

Provided by: Forrester Research
Topic: Social Enterprise
Format: PDF
Enterprises are facing a constantly increasing set of challenges as the global marketplace becomes ever more competitive. In short, enterprises must become dynamic to improve the speed with which their networks connect people to people, people to processes, and people to knowledge. To achieve this dynamism, they must harness the power of Unified Communications (UC) and collaboration tools to empower employees, whoever they are, contact center agent or knowledge worker, in whatever role, team worker, manager, or senior executive, and wherever they're working, at home, on the road, or in the office. But it is not sufficient just to speed up communication.

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